At SoulfulPrintez, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information: When you make a purchase, create an account, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, and payment information.
Non-Personal Information: We may also collect non-personal information, including your browser type, IP address, device information, and browsing habits through cookies and similar technologies. This information helps us improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including shipping and payment.
Communication: To contact you about your order, respond to your inquiries, provide customer support, and send you updates or promotional offers (if you have opted to receive them).
Website Improvement: To analyze how customers use our website, enhance user experience, and improve our products and services.
Legal Compliance: To comply with applicable laws, regulations, and industry standards.

3. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties for the following reasons:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products. These service providers have access to the information necessary to perform their functions but are not allowed to use it for other purposes.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have certain rights regarding your personal information, including:

Access and Update: You can access and update your personal information by logging into your account on our website.
Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe link provided in the email or by contacting us directly.
Deletion: You may request the deletion of your personal information by contacting us at [insert contact email]. Please note that we may retain certain information as required by law or for legitimate business purposes.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences. You can choose to disable cookies through your browser settings, but please note that this may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post any updates on this page, and the revised policy will take effect immediately upon posting.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

SoulfulPrintez
Email: soulfulprintez@gmail.com

Thank you for trusting SoulfulPrintez with your personal information.

Welcome to SoulfulPrintez! These Terms of Service ("Terms") govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. General

1.1 Acceptance of Terms: By using our website and services, you confirm that you have read, understood, and agree to these Terms. We reserve the right to modify these Terms at any time. Your continued use of the website after changes are posted constitutes your acceptance of the modified Terms.

1.2 Eligibility: You must be at least 18 years old to use our website and services. By using our website, you represent and warrant that you are at least 18 years of age.

1.3 Account Creation: To access certain features of our website, you may be required to create an account. You agree to provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2. Products and Services

2.1 Product Descriptions: We strive to provide accurate descriptions of our products. If a product offered by SoulfulPrintez is not as described, your sole remedy is to return it in unused condition, subject to our Refund Policy.

2.2 Pricing: All prices are listed in dollars and are subject to change without notice. Prices do not include applicable taxes, shipping, and handling charges. These charges will be added to your total order amount.

2.3 Order Acceptance: We reserve the right to refuse or cancel any order at any time for reasons including but not limited to: product availability, errors in product or pricing information, or issues identified by our credit and fraud prevention department. If your order is canceled after payment has been processed, we will issue a refund for the amount paid.

2.4 Customization: Our products may be customized as per customer preferences. Please review your customization details carefully before placing an order, as we do not offer refunds for design dissatisfaction. Refer to our Refund Policy for more details.

3. Shipping and Delivery

3.1 Shipping: We aim to process and ship orders within business days mentioned for products. Delivery times may vary depending on the shipping method selected and the destination.

3.2 Shipping Delays: SoulfulPrintez is not responsible for delays caused by shipping carriers, customs clearance, or any other factors beyond our control.

4. Returns and Refunds

Please refer to our Refund Policy for detailed information on returns and refunds.

5. Intellectual Property

5.1 Ownership: All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of SoulfulPrintez or its content suppliers and is protected by intellectual property laws.

5.2 Use of Content: You may not reproduce, distribute, modify, create derivative works of our contents.

Refund Policy for Print-on-Demand Products

At SoulfulPrintez, customer satisfaction is our top priority. We take pride in offering high-quality, customized products through our Print-on-Demand service. However, due to the nature of customized products, we have a specific refund policy in place:

Eligibility for Refunds:

Refunds are only issued if the product is received damaged, defective, or incorrect due to an error on our part (e.g., wrong size, color, or design from what was ordered).
To be eligible for a refund, you must provide photographic evidence of the damaged or defective item.
Non-Eligibility for Refunds:

No refunds will be provided for issues related to the design, such as dissatisfaction with the color, font, or layout. These are subjective aspects of customized products, and we encourage customers to review their selections carefully before placing an order.
No refunds will be given for ordering the wrong size, color, or design. Please refer to our size chart and product descriptions to ensure you are selecting the correct options.

Requesting a Refund:

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order at soulfulprintez@gmail.com with your order number and photos of the issue.

Shipping Costs:

Refunds do not include shipping costs. Customers are responsible for shipping costs unless the item was damaged or defective upon arrival.

Exchanges:

We do not offer exchanges for customized products. If your item is eligible for a refund, you may place a new order for the correct product.

Order Cancellations:

Once an order has been placed, it is sent immediately to production, and therefore, we cannot accept cancellations. Please ensure all details are correct before finalizing your purchase.
We appreciate your understanding of our refund policy. For any questions or concerns, feel free to reach out to us at soulfulprintez@gmail.com.

Thank you for choosing SoulfulPrintez!

Processing Time
Each of our products is made to order using high-quality print-on-demand services provided by Printful. This means we carefully craft your items after you place your order.

Order Processing
2-7 business days for apparel products and 2-5 business days for non-apparel products.
Please note that processing time may vary slightly depending on product availability, order volume, and other factors. Rest assured, we're committed to delivering your products as quickly as possible while maintaining our quality standards.

Shipping Time
Once your order is processed, it will be shipped directly to you. Shipping times may vary depending on your location and the shipping method you choose at checkout:

Domestic Shipping (USA): 3-8 business days
International Shipping: 10-20 business days (depending on the destination country)
Please be aware that shipping times may vary slightly due to factors such as customs processing and unforeseen delays.

Shipping Costs
Shipping costs are calculated based on your location and the number of items in your order. The final shipping cost will be displayed at checkout before completing your purchase.

Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing a tracking number so you can monitor your order’s progress. Please allow 1-2 days for tracking updates to appear in the system.

Customs & Import Fees
For international orders, customs or import duties may apply depending on your country’s regulations. These fees are not included in our pricing or shipping costs and are the buyer's responsibility. We recommend checking with your local customs office for more information.

Order Delays
While we strive to meet our delivery estimates, some external factors like extreme weather conditions, customs delays, or unexpected circumstances may affect your delivery timeline. If you encounter any delays or issues with your order, please contact our customer support team at soulfulprintez@gmail.com and we will do our best to assist you.